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PocPin Support

Last updated: 2026-10-28

Having trouble with the app, a question, or something to report? Write to us — we usually reply within 24–48 hours (business days).

Contact

Report a user or content

Tap “⋯” next to a post, reel, comment, story, live or profile and choose “Report”. You can block any user from their profile. We review reports within 24 hours and remove content that breaks the rules.

If someone is in danger, call your local emergency number (112 in the EU) immediately.

Account and sign-in

  • Forgot your password? Tap “Forgot password?” on the login screen to get a reset link by email.
  • Email changes are confirmed from your current address, to keep your account safe.
  • You can review and end active sessions in Settings → Active sessions.

Deleting your account

You can delete your account in the app: Profile → Settings → Delete account. Full details at pocpin.com/en/delete-account.

Coins and purchases

Payments are processed by Apple (App Store) or Google (Google Play). For refunds use reportaproblem.apple.com or Google Play → Orders. If coins did not reach your balance after a successful payment, email [email protected] with the payment date.

Location

While you use the app, PocPin uses your location to show nearby places and let you check in. Others see you at a place only after you check in.

Optionally, with “Show my area to friends”, friends who follow you back see your approximate area (about 1 km); only your close friends see your exact spot, if you choose that. If you also turn on “Update even when the app is closed”, your area is updated in the background too.

All of these are off until you turn them on, and you can stop them anytime from the map, in Settings or in your phone settings.